Common Questions
How do I return my headphones?
We offer a 30-day no-questions-asked return policy for all Urbanwell-UK products. Simply contact our customer service team to initiate the process and we will arrange a convenient collection for you.
Are the headphones waterproof?
Our premium models are designed with a high-grade IPX7 rating, meaning they are fully protected against water and sweat. They are safe for use during intense workouts and outdoor activities.
What is the delivery time in the UK?
We offer free UK delivery on all orders. Most orders are dispatched within 24 hours and typically arrive within 3-5 business days, depending on your location across the United Kingdom.
Do you offer a warranty?
Absolutely. We provide a comprehensive 2-year manufacturer warranty on all Urbanwell-UK headphones. This covers any manufacturing defects and ensures your investment is protected.
Devoluções e Garantia
Oferecemos uma política de devolução de 14 dias e garantia de fábrica para todos os nossos fones de ouvido. Se não estiver satisfeito com a sua experiência, devolvemos o seu dinheiro sem custos adicionais. Nossa garantia cobre defeitos de fábrica e falhas técnicas, garantindo que você receba o melhor som e conforto em todo o Reino Unido.