Get in touch
Email Us
hello@urbanwell.uk
Our UK Hub
United Kingdom
Common Questions
Find answers to all your questions about our products, shipping, and returns.
How long does UK shipping take?
We dispatch all orders from our UK partner warehouse within 1 business day. Most deliveries take 1–4 working days to arrive at your door.
What is the returns policy?
We offer a 14-day returns policy for all UK customers. Items must be returned in original condition with all packaging and tags attached.
Are prices inclusive of VAT?
Yes, all prices listed on our website include VAT for UK customers. We ensure transparent pricing with no hidden taxes.
Is there free shipping on orders?
Yes! We offer free UK delivery on all orders over £40. For orders under £40, a flat rate is applied to ensure your items reach you safely.
How do I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your package through the courier.